FAQs

What are the Hardware Requirements for COMPASS?
How can I check out COMPASS?
What is your refund policy?
What if I am unable to download it?
What kind of training is included?
What kind of support is included?
Can you give me an idea about the cost of upgrades?
Can I import my data from another program?
Can you customize my program?
Can I use COMPASS at my clinic?
Can I see the details of your License Agreement?

What are the Hardware Requirements for COMPASS?
COMPASS works on any new or fairly new Macintosh or Windows computer.
COMPASS has been developed in FileMaker Pro 11. FileMaker is a comprehensive, cross-platform relational database.

How can I check out COMPASS?
You can download a full working version of our software and evaluate it for free for up to 30 days before purchasing.

What is your refund policy?
Once purchased, all sales are final. We do not offer refunds on COMPASS.

What if I am unable to download it?
In the event that you are unable to download COMPASS we can send it to you by mail for a small fee.

What kind of training is included?
There’s a help manual built into the program. It is unusually helpful! Included in the manual are 10 short steps to get you using the most important features of the program in no time at all. In addition, we offer free, unlimited, personalized telephone training for as long as you need or want it.

What kind of technical support is included?
We offer 90 days free support from the date of purchase. Thereafter we charge $50 per hour for technical support, with a minimum of $25 for the first half-hour.
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Can you give me an idea about the cost of upgrades?
Upgrades will be free for 90 days after purchase. Thereafter they be charged according to the size of the upgrade. Small upgrades will cost less than more significant ones. They are typically in the range of $50 – $100.
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Can I import my data from another program?
It may be possible to import data from another database program. Please write to us telling us which program you wish to import from and we’ll advise you if we can do it, how much time it will take and the approximate cost. Contact us for a quote.
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Can you customize my program?
COMPASS already has many customizable features. If there are additional features you would like to see incorporated please write to us and we’ll put them on our Development List and keep you posted about how they are coming along! Send your ideas to to us.
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Can I use COMPASS at my clinic?
COMPASS is available as a multi-user system. There are some additional costs. Please contact us if you are interested in using COMPASS in your clinic.
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Can I see the details of your License Agreement?
The following are summaries. Click here to download the full license agreement.
1. License Agreement : You can install only one non-transferable copy on your computer.
2. Back up Copy Restriction : You can make only one copy for backup purposes.
3. Other Restrictions : You may not rent, lease, loan, transfer, adapt or copy The Software.
4. Termination : This agreement will be terminated if you do not comply with it.
5. Export Law Assurances : You may not ship, transfer or re-export The Software.
6. Limited Warranty : Any defective media (CD-Rom etc.) will be replaced.
7. Limitation of Damages : Miranda Castro & Jim Hoyt are not liable for any damages.
8. Confidentiality Protection : You are solely responsible for protecting the confidentiality of all client data.
9. Data Protection : You are responsible for any loss of data. You must back up the software.
10. General : This agreement is governed by US law and the laws of the state of West Virginia.
11. US Government Rights : Regarding restrictions for Software supplied to the US government.
12. Transfer of Rights : This is not acceptable under this agreement.
13. Questions re: this Agreement : Contact Miranda Castro or Jim Hoyt directly.
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